Frequently Asked Questions
Everything you need to know about shopping with Designer Bums.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within Australia. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy for change of mind?
We offer a 30-day return policy for unused, unwashed items in their original packaging. Please note that for hygiene reasons, certain products cannot be returned once opened.
Do you offer eco-friendly packaging?
Yes, we are committed to sustainability. All orders are packed using compostable mailers and recyclable materials to minimize our environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
Because we strive to process orders quickly, we can only make changes if the order has not yet been fulfilled. Please contact our support team immediately if you need to update your details.
How do I track my shipment?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to follow your package's journey.